Refund policy

2.1 Eligibility for Return/Exchange

We want you to love your Suvé purchase. However, due to the handcrafted and delicate nature of our jewellery and eyewear, returns and exchanges are accepted only under the following conditions:

  • The product received is damaged, defective, or broken at the time of delivery.
  • The product delivered is different from what was ordered (wrong item, size, or design).
  • The product is missing parts/accessories that were included in the original listing.

Note: We do not accept returns/exchanges for reasons such as change of mind, minor shade/color variation due to screen settings, or normal wear and tear after use.

2.2 Timeframe to Raise a Request

  • Return/exchange requests must be raised within 5 days of the delivery date.
  • Requests raised after this window will not be entertained.

2.3 Mandatory Requirements

To process your claim, please share the following within the stipulated timeframe:

  1. Unboxing video (unedited, showing the sealed package being opened) — strongly recommended for all orders.
  2. Clear photographs of the damaged/incorrect product.
  3. Order ID and registered contact details.

Claims without valid proof (unboxing video/photos) may not be processed.

2.4 Condition of Returned Product

The product must be:

  • Unused, unworn, and in its original condition.
  • Returned with original packaging, tags, invoice, and any accompanying accessories (pouch, box, certificate, etc.).

2.5 Return Process

  1. Raise a request via contact@suvehouse.com or the website's "Returns" section within the eligible window.
  2. Our team will review your request and proof within 24–48 hours.
  3. Once approved, a reverse pickup will be arranged, or you may be asked to self-ship the product (shipping costs for approved damage/defect claims will be borne by Suvé).
  4. Upon receipt and quality check at our facility, the exchange or refund will be processed.

2.6 Exchange

  • Where available, exchange will be offered for the same product (subject to stock availability) or store credit of equivalent value.
  • If the exact product is out of stock, a refund or alternate product of equal value will be offered.

2.7 Non-Returnable Items

  • Customised or personalised jewellery.
  • Products purchased during clearance/final sale (unless damaged/defective).
  • Products showing signs of use, tampering, or damage caused after delivery.