Shipping policy
1.1 Order Processing
All orders are processed within 1–2 business days (excluding Sundays and public holidays) from the date of order confirmation and successful payment. You will receive an order confirmation email/SMS with your order details once your purchase is complete, and a dispatch notification with tracking details once your order ships.
1.2 Delivery Timelines
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities (Delhi, Mumbai, Bangalore, Kolkata, Chennai, Hyderabad, Pune) | 3–5 business days |
| Other Cities & Towns | 5–7 business days |
| Remote/Rural Areas | 7–10 business days |
Delivery timelines are estimates and may vary due to courier delays, weather conditions, regional restrictions, or unforeseen circumstances beyond our control.
1.3 Shipping Charges
- Orders above ₹999 are eligible for free shipping across India.
- Orders below ₹999 will incur a flat shipping charge of ₹79.
- Any applicable shipping charges will be clearly displayed at checkout before payment.
1.4 Order Tracking
Once your order is shipped, a tracking ID and courier partner details will be shared via email/SMS. You can track your order status directly on our website under "Track My Order" or via the courier partner's website.
1.5 Delivery Attempts
Our courier partners typically make up to 2–3 delivery attempts. If delivery is unsuccessful after multiple attempts, the order may be returned to our warehouse, and the customer will be contacted for further instructions (re-shipment charges may apply).
1.6 Areas We Do Not Currently Ship To
We currently ship across India. International shipping is available for bulk orders — please refer to the checkout page for eligibility based on your delivery pincode.
1.7 Delayed or Lost Shipments
In the rare case your order is delayed beyond the estimated delivery window or appears lost in transit, please contact our support team at contact@suvehouse.com with your order ID, and we will investigate and resolve the issue promptly.